OneBloodRewards Frequently Asked Questions (FAQs)
Have questions about how OneBloodRewards works? Whether you’re setting up your account, tracking your donations, or trying to redeem your points, these FAQs cover the most common topics users ask about on onebloodrewards.org, the one blood portal, and the OneBlood mobile app.
Here are potential FAQs for the OneBloodRewards program:
General Questions
If you’re new to the One Blood Rewards program or looking to get the most out of your donations, you’re not alone. Many donors have questions about how the program works, how to log in, track points, and redeem rewards. Whether you’re using onebloodrewards.org, the one blood portal, or need help with your oneblood login, this section covers the answers you need in a simple and direct format.
I did not receive my blood donor rewards after donating.
Please allow up to 2 business days for your points to be posted to your account after donating at a blood drive. If your points are still missing after this period, contact Donor Services at 1-888-9-DONATE (1-888-936-6283).
How do I redeem my eGift Card?
Sign in to your OneBlood account and navigate to the “My Rewards” section. Access your received gift cards, copy the claim code, and visit the retailer’s website to paste the code at online checkout to redeem.
My rewards expired. Can they be reinstated?
Rewards points expire 1 year after being earned if not redeemed. Unfortunately, expired points cannot be recovered. We encourage you to donate again soon to start re-earning rewards.
I do not have an email and would like my eGift card mailed.
Currently, eGift cards are delivered via email. If you do not have an email address, please contact Donor Services at 1-888-936-6283 to discuss alternative arrangements.
Account and Portal Issues
Sometimes users run into problems while trying to access their One Blood Rewards account or navigating the oneblood org portal. Whether it’s a login issue, a technical glitch, or missing points, this section covers the most frequent issues and how to fix them quickly.
I cannot sign in to my Donor Portal.
Ensure you’re using the correct email address associated with your account. If you’ve forgotten your password, use the “Forgot Password” link to reset it. If issues persist, contact Customer Service at 1-888-936-6283.
How do I update my email or phone number?
To update your contact information, please reach out to a Customer Service Representative at 1-888-936-6283 for assistance.OneBlood
My password reset isn’t working.
If you’ve requested a password reset and haven’t received the email, ensure you’re checking the correct email address associated with your account, including spam or junk folders. If the issue continues, contact Customer Service at 1-888-936-6283.
Donation Challenges and Milestones
Participating in One Blood Rewards goes beyond just giving—it’s about recognition, achievement, and staying motivated. As you donate more often, you can unlock special milestones, join donation challenges, and earn extra points through the oneblood org rewards system. Here’s what you need to know.
What is the Milestone Recognition Program?
The Milestone Recognition Program rewards donors with eGift Cards upon reaching certain donation milestones, such as 1, 3, or 5 gallons donated. These rewards are automatically emailed to you upon reaching each level.
How does the Whole Blood Challenge work?
If you complete 2 whole blood donations between June 1 and August 31, 2025, you will automatically earn a $10 eGift Card reward, which will be loaded to your donor account around September 10, 2025.
How/when do I receive my Whole Blood Challenge eGift Card?
Eligible donors will have their $10 eGift Card automatically emailed to the address on file in early September 2025. You can also check your OneBlood account under “My Rewards”.
Technical Support
Running into technical issues while using One Blood Rewards can be frustrating—but most problems have simple fixes. Whether you’re stuck on oneblood login, facing trouble with the one blood portal, or experiencing issues on onebloodrewards.org, this section will help you get back on track fast.
I never received my eGift card email after redemption.
First, check your spam and junk folders. If not received after 24 hours, contact Donor Services at 1-888-936-6283, providing the date you redeemed the reward, to have it reissued.
I never received the email for my Milestone reward.
Milestone eGift Card rewards are automatically emailed upon reaching each gallon donor level. If not received within 5 days, check your spam folders first, then call 1-888-936-6283 to have it resent.
I lost my eGift card email. Can it be resent?
Yes. Contact Donor Services at 1-888-936-6283, provide the redemption date for your rewards points, and request the resending of the gift card email to the email address registered on your donor account.onebloodrewards.website
I donated blood on a mobile drive or donor center that did not have my gallon window cling.
We apologize for the inconvenience. Please email Donor Services at donorservices@oneblood.org with “Gallon Cling Needed” in the subject line so we can mail your cling and properly congratulate your lifesaving commitment!
If you have further questions or need assistance, please contact our Customer Support:
- Phone: 1-888-9-DONATE (1-888-936-6283)
- Email: support@oneblood.org
- Live Chat: Visit www.oneblood.org and click on the “Live Chat” button during business hours.